Refund Policy
We want you to evaluate your first SUAPP AI subscription with confidence. A first subscription purchase is eligible for a refund when all conditions below are met.
Refund Eligibility
- The purchase is your first subscription purchase through SUAPP AI.
- You submit the refund request within 7 calendar days of the purchase date.
- The account has completed no more than 10 successful generations since the purchase.
A generation or regeneration counts toward the limit when the requested result is completed successfully. Failed attempts do not count.
How to Request a Refund
Send the request from the email address associated with your account. Include your account email and the relevant order or transaction number so we can verify the purchase and usage record.
Email: contact@suapp.ai
Refund Processing
We will review the request against the eligibility conditions and notify you of the result. An approved refund is returned to the original payment method. After approval, it may take up to 10 business days for the payment provider or your financial institution to post the funds to your account.
Questions
For questions about this policy, use the email address below.
Email: contact@suapp.ai